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Catherine House Surgery is registered with the Care Quality Commission (CQC) which regulates all health and adult social care services in England, including those provided by the NHS.
The CQC makes sure that nationally agreed standards of quality and safety are being met where care is provided and has a wide range of enforcement powers to take action on behalf of people who use services if they are deemed to be unacceptably poor.
The CQC aims to make sure that the voices of service users are heard, asking patients to share their experiences of practice services which helps to form the focus of their reviews.
We support the '5 Essential Standards of Care' for our patients:
Leads for particular areas:
Download the report of the last CQC inspection that took place at Catherine House Surgery in January 2016 awarding us with a 'Good' rating in all areas of care.
The Friends and Family Test is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Would you recommend our services...?
How are we doing? Find out about our performance by typing in 'Catherine House Surgery' into the search box on this page.
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.